Our Trust & Safety team works hard to ensure you have the best possible experience. We routinely review accounts for inconsistent or suspect behavior. When communicating with or meeting a match, don’t ignore your instincts. There are risks involved in meeting new people online or offline. It is important to take appropriate precautions and use your best judgment and intuition to protect yourself in any circumstances.
Be cautious of investment opportunities pitched by matches, especially if they direct you to specific platforms. Scammers often pose as financial experts, making promises of guaranteed returns and providing investment tips.
Report users if they:
For more information on Cryptocurrency investment schemes, visit this article from the FBI.
Remember:
Extortion attempts should be reported to the authorities for investigation. We also recommend that you report the match to us and cease all communication.
we will not call you about your account unless you have already discussed/requested a call back with a representative.
we will never ask for your full financial details over the phone. You may be asked for the last 4 digits of your payment method to verify that you are the owner of the account.
In some cases, we will send you a link via email to update your payment details.
we will never charge you for offering support on/with your account.
If a match tries to pressure you for this sort of information, stop communicating immediately and report the user to us. You can see how to report a match here, and this report will go straight to our Trust & Safety team.
For more information about romance scams, please visit this page from the U.S. Federal Trade Commission.
We encourage you to contact law enforcement and if you believe a crime has been committed.
Always be wary of someone who immediately wants to move communication off the platform — maybe suggesting email, WhatsApp or other messaging platforms. Users who don’t have the best intentions will try to take the conversation off as soon as possible.
Always trust your judgment when you’re here. Some individuals may provide false information in their profiles. If you feel a user has bad intentions, it’s better to be safe and pause communication. Here’s a list of common red flags when you’re getting to know someone new:
Always reach out to our Customer Care team directly from our webpage and not from external sources. We can be reached from this link.
When accessing your account from a public or shared computer, be aware of your surroundings so that others are not able to view or record your password or other personal information.
We encourage you to do your own research before meeting a match in person. This can include:
Pay attention to the details your match shares with you. If something doesn’t feel right, trust your judgment and stop communicating with them.
If you receive a message with a link (most commonly asking you to view photos), please know thhere does not store photos anywhere except on a user’s profile.
Use good judgment and be cautious when deciding to click on any links. In particular, be aware of links that lead to web pages which look similar or identical to the Homepage, including its log-in fields. These links are typically sent as attempts to “phish” for log-in information in order to compromise user accounts. — Not familiar with “phishing”? Here’s our explainer.
Report any phishing scams to our Trust & Safety team by reporting the user to us. You can view how to report a match here.
Meeting in person is exciting. Have fun and explore the level of chemistry you share with your date while keeping safety as your first priority. These tips can help you feel comfortable when you meet your matches in person:
If you feel you are in immediate danger, please call 911 or the number of emergency services in your area. Below are resources that can provide advice and support if you’ve had a bad experience with a match. We would like you to report any bad dates or violent incidents to our Trust & Safety team, so that we can take the appropriate action. You can view how to report a match here.
Please keep in mind that reporting inappropriate, violent or any potentially criminal conduct by a match helps us to identify bad actors and take necessary action on an account, and it may prevent the reported individual from hurting others.
Know your status
Talk about it — STIs affect everyone. Know where you and your partner stand. Here’s where you can get tested: https://www.cdc.gov/sti/prevention/index.html
Tips to help start the conversation: https://www.cdc.gov/sti-awareness/pbyt/conversation.html
If removes a match/closes an account for suspicious activity, inappropriate behavior or falsified information, you may be notified via email to stop communicating with the match in question. We strongly encourage all of our members to check emails received from us to ensure this communication is received promptly.
Not every match is going to be right for you, so closing communication and having matches close communication with you is a natural and healthy part of the process. It can be hard to be rejected or close off communication with someone, but if you do, please be honest, direct and polite.
Further to the reporting mechanisms provided above, please review the resources listed below for additional support.
For more resources, please click here.
Every profile and conversation here has a report option. To report someone:
Reports go to our Trust & Safety team. If something feels urgent or unsafe, please also contact local authorities — we’ll cooperate with them fully. You can also reach us through the contact page.